It’s that time of the year again: our annual roundup of top blogs! As always, we’ll be posting a series of lists of our most popular, and not-to be missed blogs grouped into our favourite topics. We’re starting with the top blogs which focus on collections and call centre topics. So without further ado, here are our top five debt collection and call centre blogs of 2019:

Exploring The Debt Relief Bill And It’s Potential Impacts

We talk to credit expert, Mignon Roodt, about the Debt Relief Bill, what it is and what the potential impact of the bill is.

Q: What is bad debt relief?

The Parliamentary Committee on Trade and Industry was tasked by The National Assembly to introduce changes to the National Credit Act, to provide debt relief to indebted consumers.  The Debt Relief Bill, formerly the National Credit Amendment Bill, is expected to have a significant impact on the lives of thousands of ordinary South Africans as well as the financial services sector, due to the wide-scale debt relief it will provide…. Read more

15 Vital Call Centre Statistics You Need To Know In 2019

In today’s world, running a call centre is more difficult than ever before, with customers demanding a high level of service and a great experience at every touch point.

The 15 statistics below show you just how important a great, omni-channel customer experience really is and can help you ensure your call centre agents are enabled to deliver the best service… Read more

Predictive Models For Your Customer Engagement Call Centre

We apply the science of data analytics to assist our clients within various aspects of their customer-driven business and engagement process. Our products make use of predictive modelling techniques to facilitate the treatment of customers at the various stages of customer lifetime, for example during onboarding, growth and retention.

We’ve identified 4 models that can provide your call centre agent with valuable information during customer interactions… Read more

Predictive Models To Empower Your Sales Call Centre Agents

In an outbound sales environment, the agent needs to work through a long list of customers and the more information available to the agent on the customer, the better.

We’ve identified two types of models that can assist the agent and improve outbound campaign results… Read more

Incorporating Credit Lifecycle Predictive Outcomes In Your Collections And Recoveries Call Centre

In a collections environment, an agent needs to follow up with numerous customers on their outstanding credit and the more distinct information the agent has on each customer, the better the agent will understand who they are interacting with and what the opportunities, risks and expectation of the collections call with the client are.

We’ve identified four models, where the outputs could assist collections agents in reducing bad debt, improving collections and reducing needless follow-up… Read more