The Top 6 Ways To Improve Motivation Levels In A Call Centre
Staff motivation levels are an important factor in every business, but even more so in a client or prospect-facing environment such as a call centre. If your call centre agents are motivated, you can expect them to remain an employee for a longer period of time, reducing staff turnover. This not only saves you a lot of resources for recruiting, but also for training.
Top 4 Advantages That Your Collections System Should Be Giving You In 2020
The current credit environment can be characterised as one of intense competition for customers, with organisations often taking additional risk to grow credit portfolios. Consumers are becoming increasingly aware of their “value” and changing their expectations of how an organisation should treat them.
How Machine Learning Is Helping Call Centres Improve Their CX
The call centre world, unsurprisingly, ranks as one of the highest adopters of data analytics platforms year on year. This is largely due to the invaluable insights we gain through the analysis of thousands of calls received each day by the typical call centre. With speed being of the essence in making the right decision at the right time for each caller many call centres are turning to machine learning to automate their data analysis and make crucial customer experience decisions within seconds.
Frequently Asked Questions On CollectSmart
What is CollectSmart?
CollectSmart is a powerful, modular, enterprise-wide debt collection management system that combines business-controlled segmentation with the allocation of appropriate and differentiated actions to individual customer profiles – all accessed via an easy-to-use web interface.