What Is A Proactive Debt Collection Approach?

The management of debtors and account payments is often a laborious and reactive process that includes following up with debtors who are in default and don’t want to talk to you. Implementing a debt collections approach that is proactive, could improve efficiencies and result in reduced amount of accounts rolling into delinquency.

(more…)

Continue ReadingWhat Is A Proactive Debt Collection Approach?

How Coaching Bots Can Increase Your Debt Collection Call Centre Yields

Machine learning and advanced data analytic techniques are often used in combination with behavioural sciences to develop coaching bots. Agent X Virtual assistant for call centre agents is a collections solution that guides and supports agents through calls in real-time, offering them easy access to information and motivates and inspires high performance. This can translate directly to increased collection yields.

(more…)

Continue ReadingHow Coaching Bots Can Increase Your Debt Collection Call Centre Yields

The Top 6 Ways To Improve Motivation Levels In A Call Centre

Staff motivation levels are an important factor in every business, but even more so in a client or prospect-facing environment such as a call centre. If your call centre agents are motivated, you can expect them to remain an employee for a longer period of time, reducing staff turnover. This not only saves you a lot of resources for recruiting, but also for training.

(more…)

Continue ReadingThe Top 6 Ways To Improve Motivation Levels In A Call Centre

Top 4 Advantages That Your Collections System Should Be Giving You In 2020

The current credit environment can be characterised as one of intense competition for customers, with organisations often taking additional risk to grow credit portfolios. Consumers are becoming increasingly aware of their “value” and changing their expectations of how an organisation should treat them.

(more…)

Continue ReadingTop 4 Advantages That Your Collections System Should Be Giving You In 2020

How Machine Learning Is Helping Call Centres Improve Their CX

The call centre world, unsurprisingly, ranks as one of the highest adopters of data analytics platforms year on year. This is largely due to the invaluable insights we gain through the analysis of thousands of calls received each day by the typical call centre. With speed being of the essence in making the right decision at the right time for each caller many call centres are turning to machine learning to automate their data analysis and make crucial customer experience decisions within seconds.

(more…)

Continue ReadingHow Machine Learning Is Helping Call Centres Improve Their CX

Frequently Asked Questions On CollectSmart

What is CollectSmart?

CollectSmart is a powerful, modular, enterprise-wide debt collection management system that combines business-controlled segmentation with the allocation of appropriate and differentiated actions to individual customer profiles – all accessed via an easy-to-use web interface.

(more…)

Continue ReadingFrequently Asked Questions On CollectSmart