Use AI to deliver powerful data-driven insights to call centre agents
Better call outcomes. Reduced agent turnover. Improved motivation.
Agent X is a motivating call centre virtual assistant that provides agents with data-driven, visual insights.
By arming call centre agents with essential nuggets of information on their customers that are quick and easy to digest, more customers can be engaged with successfully. Agent X makes complex data easy to understand and use by displaying these nuggets visually. It only takes 0.25 seconds to process visual content, some 60 000 times faster than text. By representing customer information and insights with pictures and colours, agents are able to quickly and easily discern and remember who they are talking to, allowing them to spend the first 3 seconds of a call engaging, and not making small talk while data mining.
Agent X also tracks call centre agent progress towards targets in real time via a dynamic and engaging dashboard, improving motivation to reach these targets.
By optimising the time used for each call and motivating the agents, Agent X improves call outcomes in terms of sales or yields, customer satisfaction and agent productivity, resulting in reduced agent turnover.