In this blog, we will explore the advantages of having a mobile app for field collections with offline capability for financial service providers in Africa.
The collections industry is constantly changing as innovative technologies and consumer behaviours emerge. Here are some of the trends to watch in 2023.
Our Head of Collections and Recoveries Solutions, Perry de Jager, recently posted an article on LinkedIn, which received some great feedback from the industry.
The word “collections” has bothered me for a considerable time …… but let’s not run ahead.
Machine learning and advanced data analytic techniques are often used in combination with behavioural sciences to develop coaching bots. Agent X Virtual assistant for call centre agents is a collections solution that guides and supports agents through calls in real-time, offering them easy access to information and motivates and inspires high performance. This can translate directly to increased collection yields.
Staff motivation levels are an important factor in every business, but even more so in a client or prospect-facing environment such as a call centre. If your call centre agents are motivated, you can expect them to remain an employee for a longer period of time, reducing staff turnover. This not only saves you a lot of resources for recruiting, but also for training.
Principa has a wealth of experience in building and deploying chatbots for the financial services industry. Our custom-built solution is flexible and fully customisable which allows your bot to assume your brand’s persona. We can also seamlessly integrate with existing systems. Find out more.
"*" indicates required fields
