Debt Collection and Recovery Software
CollectSmart is a powerful, modular, enterprise-wide debt collection and recovery system that combines business controlled segmentation with the allocation of appropriate and differentiated actions to individual customer profiles - all accessed via an easy-to-use interface.
BUILT FOR DEBT COLLECTION PROFESSIONALS
CollectSmart provides specialist collections strategies and tactical actions that improves collections efficiency and improves yield.
CollectSmart improves observed collections efficiency (improvement in timed-worked) for early stage (CD1, CD2, CD3) from 15%-80%. In late stage CD3-Legal (and special categories) – efficiency is achieved through better management of accounts reducing the flow into a legal status.
ROBUST OPERATIONAL CONTROLS
Collector actions are carefully controlled through system configuration elements.
SOPHISTICATED SEGMENTATION TOOL
The ability to create complex account segmentations, define actions and customise the treatment of accounts.
EFFICIENT AUTOMATION OF ACTIONS
System generated actions can be defined and executed, requiring no collector intervention.
A number of reports are available for the tracking of individual accounts, as well as portfolio level reporting.
INDEPENDENCE FROM IT RESOURCES
Collection system configuration tasks are completed by business users without programming experience, thereby radically reducing the implementation time required for changes and enhancements.
Control of multiple portfolios, independently or at consolidated level
Champion/Challenger strategy testing
User controlled segmentation trees and allocation of actions
Segmentation estimator functionality
Collection queue definition
Real-time allocation of collector work queues
Structured, standardised, easy-to-use collections actions
User-friendly collections screens
Structured, diary based process for appropriate follow-up
Automated system controlled functions to manage letters and ‘commitments to pay’
User controlled system parameters, security levels and full audit trail
Flexible MIS reporting
Interfaces with internal and external data sources:
- Customer information files,
- Account billing systems,
- Fulfilment service providers, and
- Predictive diallers
A couple of the companies using CollectSmart to yield higher debt collection and recovery yields.