Debt Collection and Recoveries Software

Built for debt collection and recoveries professionals

Principa’s debt collection and recoveries software, CollectSmart, is a powerful, modular, enterprise-wide, debt collection management system that combines business-controlled segmentation with the allocation of appropriate and differentiated actions to individual customer profiles – all accessed via an easy-to-use interface.

CollectSmart provides specialist debt collections strategies and tactical actions that improves collections efficiency and improves yield.

CollectSmart improves observed debt collections efficiency (improvement in timed-worked) for early stage (CD1, CD2, CD3) from 15%-80%. In late stage CD3-Legal (and special categories) – efficiency is achieved through better management of accounts reducing the flow into a legal status.

Benefits

Improved collections

Powerful segmentation, collections strategy tools, and analytical and workflows functions combine to significantly improve on traditional collections yields.

Minimal impact on existing systems

CollectSmart does not replace your current host system but rather integrates with your current host system to provide a sophisticated and specialised tool for end to end consumer collections.

Improved efficiency

As a result of robust operational controls within CollectSmart, Collector actions are carefully controlled configuration elements. A number of collections dashboards and reports are also available for the tracking of individual accounts, as well as portfolio level reporting all in real time.

Independence from IT resources & vendors

Set up and ongoing configuration tasks are completed by business users without programming experience, thereby reducing the implementation time and additional costs required for changes and enhancements.

Localisation of currency and language

CollectSmart manages books in any currency and seamlessly converts to a single currency for reporting purposes. Language files allow for easy translation of collector’s screens to ensure that localisation issues are managed in a single system.

External collector debt management under one roof

Use CollectSmart’s advanced functionality to optimise strategies and returns from external debt collectors. CollectSmart has the ability to send and receive files to and from any debt collector software solution – or as an alternative, CollectSmart can be used directly by debt collector agents.

Collections features

Control of multiple portfolios, independently or at consolidated level
Champion/Challenger strategy testing
User controlled segmentation trees and allocation of collections actions
Segmentation estimator
Configure collection queues
Real-time allocation of collector work queues
Structured, diary-based process for appropriate follow-up
User-friendly debt collections screens
Structured, standardised, easy-to-use debt collections actions
Real time collections dashboards
Localisation of language through language file templates
Ability to manage books in multiple currencies

Automated system controlled functions to manage letters and ‘commitments to pay’
User controlled software parameters, security levels and full audit trail
Flexible MIS reporting
Interfaces with internal and external data sources
Atura’s sophisticated AI allows your bot to recall the thread of the initial conversation, which means no frustrating repetition for the client, whilst the bot is able to frame its response in the context of the most recent comment
Customer information files
Account billing systems
Fulfilment service providers
Intergration to predictive diallers