External Debt Collectors

Gain competitive advantage by using analytics for effective and efficient collections

Specialised services to assist external debt collectors with operational optimisation through data and data driven software

The solutions we offer include advisory services on operational strategies, software solutions that increase efficiency and effectiveness and a comprehensive suite of analytical solutions and execution capabilities. Solutions are tailored to meet the specialised demands of external debt collectors (EDCs), also referred to as outsourced collections providers.

Collections management software

Our specialised web-based collections management software CollectSmart, allows for the strategic management of outstanding accounts, by combining data driven strategies with automated actions within an easy-to-use web interface.

Business rules and decisioning

Our business rules and decisioning software DecisionSmart, is a decision engine that allows users to make intelligent decisions within collections and recoveries through the capturing of business rules, matrics, calculations, scorecards, decision trees, terms of business tables and decision flows. Business users can configure DecisionSmart to execute business metaphors to enhance the decisioning process.

Digital self-service collections bot

We offer digital self-service capability within the preferred communication platform 24/7/365, assisting customers with statement requests, balance enquiries as well as making payment arrangements.

Virtual collections assistant

The goal of Agent X is firstly to ensure better call outcomes and secondly to improve motivation among agents. Agent X is a Principa innovation and originated from the need to find a solution to a challenge experienced in the market: Our customers were provided with high value analytics relating to their clients, but their call centre agents had no tools to capitalise on this value and use the analytics effectively. Agent X is able to consume the value of the analytics in an easy-to-read, visual, hover-over application, which assists to improve call outcomes. This solution also includes performance data that motivates agents based on their performance. 

Collections advisory

Our expert advisory team is highly experienced in collections and recoveries. We are capable to assist with creating data driven strategies, doing current state assessments aimed at identifying areas of improvement, together with remedial recommendations. We also provide general operation consulting for operational optimisation.

Data analytics and modelling

Portfolio valuation

What is an appropriate price on which to bid for a book? Our experienced team of analysts can assist your team determine this. We use your data and the seller’s data to determine how well we think you will collect on the book and what discounted yield could be expected over a set period. This helps determine the net present value of each account and ultimately the valuation of the entire book, ensuring that you are competitive in the debt sale marketplace.

 Predictive modelling

We offer several predictive modelling solutions to EDCs to assist with business efficiency solutions. Models vary from customer to customer and include, amongst others:

  • Right time to call models
  • Propensity to pay models
  • Propensity to roll models

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