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The Top Collections Blogs for 2020

We take a look at the Top Collections Blogs which received the greatest number of views in 2020.

Check out our list of blogs below and see what topics your colleagues and industry counterparts were researching last year: 

The Top Collections Blogs for 2020

COVID 19, mitigating this risk for business continuity and social responsibility

In 2011, Microsoft founder, Bill Gates, reflected on the many strides researchers have made in terms of treating diseases such as HIV, malaria and polio. Gates warned us, “There is one area, though, where the world isn’t making much progress, and that’s pandemic preparedness. This should concern us all because if history has taught us anything, it’s that there will  be another deadly global pandemic”.

Now, we face this deadly global pandemic, and the devastating impact on call centres is undeniable. President Ramaphosa recently stated, “it is essential therefore that we minimize the risk of the spread of this virus by limiting contact amongst groups of people…” Read more

Introducing CollectSuite: Your Comprehensive Collections Execution Suite

We introduce our CollectSuite, aimed at providing organizations with a comprehensive collections execution suite.

Businesses often get trapped in their operational world. And whether you are implementing a new strategy or needing to streamline an existing one, data-driven collections and recoveries solutions are essential in optimising your approach and ensuring that you get the best out of your strategy.

CollectSuite will provide your organization with a comprehensive collections execution suite, addressing analytical, operational, and customer service needs within your collections and recoveries environment…Read more

The 5 Key requirements of a Collections System from a user perspective (Part 1)

We are starting off with a 2-part series looking at the main requirements when considering a Collections System.

Even though different organisations have different requirements for a collections system, when we look at the “new dawn” (Post Covid-19) we believe that the following requirements will be crucial:

In Part 1, we are going to look at the 5 key requirements from a user (the collector or operator) perspective when considering a Collections systemRead more

Main requirements when considering a Collections System (Part 2)

We are currently busy with a two-part series looking at the main requirements when considering a Collections Systems, in part 1 we looked at the requirements from a user perspective and in part 2 from a business requirement perspectiveRead more


How to choose the correct Collections Chatbot

Principa has a wealth of experience in building and deploying chatbots for the financial services industry. Our custom-built solution is flexible and fully customisable which allows your bot to assume your brand’s persona. We can also seamlessly integrate with existing systems. Chatbots have recently grown in popularity and several companies have started to invest heavily in chatbot technology. However, from a consumer perspective, many people have had little interaction with chatbots and those that have had interactions usually note their experience as a negative oneRead more

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